Browse the The Rocks Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check-in 2pm and Check-out 10am
Q: Do you require a security bond upon check-in?
We require credit card details at check-in. If the guest doesn’t have a credit card we require a security bond of $300 which will be returned on departure after the room has been inspected.
Q: Is after hours check-in available?
If you are checking-in afterhours please contact reception prior to your arrival so that the necessary arrangements can be made.
Q: Can I have a late check-out?
Late check-out can only be confirmed on the day of departure as they are subject to availability. Extra charges apply.
Q: When do I have to pay a deposit?
At booking we require a deposit equal to one night's stay. For Christmas Holidays, a deposit of $500 is required.
Total balance of you booking is required 30 days prior to arrival.
Q: What are the reception hours?
Monday to Friday - 8:30am to 5pm
Saturday – 9am to 11:30am
Sunday – 9am to 11am
Closed Public Holidays
Q: Can I book theme park tickets at reception?
Yes, all theme park tickets, tours, transfers and attractions can be can be booked by our reception staff.
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
We do have WiFi available throughout the complex. Extra charges do apply.
Q: What facilities do you have?
Swimming Pool and Kids Pool, Gym/Fitness room, Sauna, Outdoor Spa and Indoor Spa, Tennis Court, Barbecue Facilities, Games Room, WiFi Access, Car Parking – Secure Underground, Tour Desk, Vending Machines, Onsite Management.
Q: Is there car parking available?
Yes, we have secure underground parking onsite. Please be aware that you are only allowed 1 car park spot per apartment.
Q: Is all linen provided?
Yes, all bedding linen and bathroom towelling is provided. We do not supply pool or beach towels.
Q: How often are the rooms serviced?
Apartments are serviced when guest is staying longer than 7 days.
Q: Is the pool heated?
Yes, our pool is heated by electric heat pumps
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
We are located 20-25 minutes south of Broadbeach and Surfers Paradise and 15 minutes north of Coolangatta.
Q: Are there shops or restaurants nearby?
Yes, there are shops and restaurants all just a short stroll away.
Q: Is there public transport nearby?
There is a bus stop located at the front of the complex.
Q: What local attractions are in the area?
The Iconic Currumbin Alley; Currumbin Creek; Currumbin Wildlife Sanctuary; Currumbin Rock Pools; Palm Beach Parklands with children’s pirate park; Surfworld.
Q: Where can I buy groceries locally?
The Pines Shopping Centre (6 mins drive 2.9 klms); Tugun Main Street (5 mins drive 2klms).