Browse the The Rocks Resort frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Booking & Check-In
Information about bookings, payments and check-in.
Q: What time is check-in and check-out?
Check-in 2pm and Check-out 10am
Q: Do you require a security bond upon check-in?
We require credit card details at check-in. If the guest doesn’t have a credit card we require a security bond of $300 which will be returned on departure after the room has been inspected.
Q: Is after hours check-in available?
If you are checking-in afterhours please contact reception prior to your arrival so that the necessary arrangements can be made.
Q: Can I have a late check-out?
Late check-out can only be confirmed on the day of departure as they are subject to availability. Extra charges apply.
Q: When do I have to pay a deposit?
At booking we require a deposit equal to one night's stay. For Christmas Holidays, a deposit of $500 is required.
Q: What are the reception hours?
Monday to Friday - 8:30am to 5pm
Saturday – 9am to 11:30am
Sunday – 9am to 11am
Closed Public Holidays
Q: Can I book theme park tickets at reception?
Yes, all theme park tickets, tours, transfers and attractions can be can be booked by our reception staff.
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
We do have WiFi available throughout the complex. Extra charges do apply.
Q: What facilities do you have?
Swimming Pool and Kids Pool, Gym/Fitness room, Sauna, Outdoor Spa and Indoor Spa, Tennis Court, Barbecue Facilities, Games Room, WiFi Access, Car Parking – Secure Underground, Tour Desk, Vending Machines, Onsite Management.
Q: Is there car parking available?
Yes, we have secure underground parking onsite. Please be aware that you are only allowed 1 car park spot per apartment.
Q: Is all linen provided?
Yes, all bedding linen and bathroom towelling is provided. We do not supply pool or beach towels.
Q: How often are the rooms serviced?
Apartments are serviced when guest is staying longer than 7 days.
Q: Is the pool heated?
Yes, our pool is heated by electric heat pumps
Location FAQ's
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
We are located 20-25 minutes south of Broadbeach and Surfers Paradise and 15 minutes north of Coolangatta.
Q: Are there shops or restaurants nearby?
Yes, there are shops and restaurants all just a short stroll away.
Q: Is there public transport nearby?
There is a bus stop located at the front of the complex.
Q: What local attractions are in the area?
The Iconic Currumbin Alley; Currumbin Creek; Currumbin Wildlife Sanctuary; Currumbin Rock Pools; Palm Beach Parklands with children’s pirate park; Surfworld.
Q: Where can I buy groceries locally?
The Pines Shopping Centre (6 mins drive 2.9 klms); Tugun Main Street (5 mins drive 2klms).